Cross-border CRM

An omni-channel aggregation customer management tool tailored for foreign trade enterprises, providing customer life cycle management services such as lead integration, omni-channel customer service, and data analysis.

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The problem of foreign trade B2B digital marketing transformation

Marketing is difficult to acquire

  1. clues are scattered and cannot be centrally managed;
  2. marketing costs continue to increase;
    It is impossible to see the full-link data conversion, and comprehensively
  3. valuate and optimize social media and advertising placements.

It is difficult to follow up on conversion

  1. single customer information, no communication entry point for sales, long communication cycle;
  2. customer contact information is not verified, customer follow-up efficiency is low;
  3. The same contact is consulted multiple times through different channels, and the sales cannot be identified;
  4. Multi-platform communication and login, enterprises cannot dynamically manage it.

The cost of marketing customer acquisition is high

  1. There is no progress in customer follow-up and conversion, and the communication process cannot be mastered;
  2. Orders are lost due to irregular team management.

The problem of foreign trade B2B digital marketing transformation

Omni-channel customer interaction and management to solve the problems of difficult customer acquisition, follow-up and conversion, and high customer acquisition costs

Omni-channel customer service access to manage all inquiry information

Aggregate messages from mainstream instant communication tools such as WhatsApp, Messenger, Instagram, etc., and communicate in real time in 200+ languages to easily solve foreign trade communication problems.

Omni-channel clue aggregation, portrait completion, and improve inquiry conversion

Aggregate and access omni-channel leads such as independent websites (forms, customer service), email, Facebook, WhatsApp, Insgram, etc., and complete portraits (such as contact information, industry, position, company size, behavioral preferences, etc.).

Full life cycle customer management, improve the conversion rate of each link, and reduce marketing costs

From lead entry, portrait information completion to online communication, follow-up conversion, and then to sales funnel analysis, aggregate customer information, record customer conversion stages in detail, continuously optimize the sales process, and adjust marketing strategies to provide data support.

The problem of foreign trade B2B digital marketing transformation

Customer conversion

Google Ads Yandex advertising Facebook ads TikTok ads Official website marketing Social media operations WhatsApp Facebook Instagram Official website form Official website instant customer service Mail

Customer communication

Multi-channel message aggregation communication tool One-click direct connection to overseas networks Support instant translation in 200+ languages Automatic lead completion improves communication efficiency.

Customer conversion

Full lifecycle customer management,
Clearly manage the entire process of customer conversion and improve customer conversion rate:

Original clues Sales follow-up Requirements acknowledgement Quotation plan Deal

Effect analysis

Multi-dimensional customer data analysis, data-based presentation of customer conversion at each stage:
Communication follow-up analysis Sales funnel analysis Marketing ROI analysis

Omni-channel customer service + lead integration

Support mainstream social media channels around the world

  • WhatsApp: 2 billion users
  • Messenger: 1.3 billion users
  • Instagram: 1.65 billion users
  • WhatsApp: 2 billion users
  • Support 200+ countries/regions to receive and send messages

Support multi-terminal message aggregation

  • Omni-channel message aggregation and display, multi-terminal message exchange, and avoid frequent switching of communication platforms
  •  WEB and APP messages are synchronized
  • Offline customer service is on duty to avoid customer loss due to time difference

Social media account operation and management support translation in 200+ languages

  • Even if you don't understand the customer's language,
  • It is also easy to communicate with customers,
  • Expand into new international market opportunities

Full lifecycle customer management

360-degree presentation of customer information, optimize the sales process, and improve order conversion

Customer Information 360 presents

Customer tags, social media homepages, contact information, behavioral preferences and other information are displayed in an all-round way, which is convenient for quickly grasping customer information.

Customer follow-up process tracking

Track the progress of sales opportunities, from lead conversion to final signing, monitoring specific progress at each stage (e.g., contact, demand analysis, quotes, negotiations, contracts, etc.).

Customer information permission isolation

Clarify the customer allocation and responsibility mechanism of sales personnel, and manage the customer follow-up cycle and transaction cycle of sales.

Marketing full-link data insights

Full-link data analysis, optimize marketing links, and reduce inquiry costs

Marketing funnel full-link analysis

Analyze the conversion path of users from public domain traffic to private domain media operation to CRM transactions, and continuously optimize marketing investment and reduce inquiry costs according to the conversion situation of different channels.

Order conversion rate

Multi-dimensional sales reports, including customer analysis, opportunity conversion rate, channel contribution, etc., help management make decisions by analyzing full-link data of order conversion.