Product and service guarantee
Delivery, after-sales, technical support, fault emergency response, consulting and training and other 17 major services guarantee the ecological link
Standardized service process for independent stations
Facebook, Twitter and other overseas mainstream social media are centrally managed and the content is released in a unified manner
Six quality inspection standards for independent stations
Website compliance
The delivered website is more in line with the user's viewing logic, and actively attracts users to leave inquiry information.
Website Functional Integrity
will not miss any inquiry, and every time the user leaves money, he can receive an inquiry email.
Website production specifications
Control Google ratings, image size, opening speed, etc. in many aspects, and the delivered website is more in line with Google's algorithm rules.
Website keyword layout
The delivered website is through SEO level keyword layout,
It is more conducive to Google inclusion.
The whole site shows the effect
The website can be displayed normally in different browsers (global mainstream browsers) and different resolutions (PC, IPAD, MO).
Website compliance
The delivered foreign trade website is more in line with the local environmental policy (COOKIE Alert Agreement) in that language.
Cross-border Advertising Connect standardizes service processes
Account opening services
Opening a display ad account for a client can include:
- TikTok
- Yandex
- Bing
- VK
and other overseas media platforms.
Consulting services
- One-on-one account optimizers provide professional services to clients
- Customized optimization plan, data analysis, detailed explanation of account problems.
Performance report
- Optimizers provide customers with monthly advertising reports
- Interpret the delivery effect and make optimization suggestions.
After-sales service
- In order to avoid interruptions in advertising effectiveness,
- Timely reminder of customer recharge,
- Pave the way for account effectiveness.
Cross-border CRM standardized service process
Product list
Generate cross-border CRM system products,
And SMS reminds customers of account information.
Social media access services
Social media operators invite customers to join the service group, collect follow-up social media-related information, and add plug-in entrances by customer success personnel.
Configure the system as needed
Customer Success Specialists communicate application requirements with customers,
Configure the IM chat window, email, and mobile phone entrance.
And access to social media: whatsapp entrance, Facebook private message, ins private message, etc.
After-sales service and maintenance
Product and customer success personnel are responsible for customer use and related problem explanation, guide customers in the customer's exclusive service group, and give feedback at any time if customers have any usage problems and suggestions.
Product after-sales customer service
7×24-hour hotline customer service
Provide year-round hotline customer service to answer customer questions at any time to ensure that customers receive timely help during use, 30 minutes response, fault within 1 hour, and routine 24 hours solution.
Free after-sales modification service
Provide customers with 24 free modification services (2 times/month) throughout the year to help enterprises modify website content in a timely manner, improve the efficiency of website emergency modification response, and respond within 1 hour and solve it in 24 hours.
Multi-channel communication
It supports various communication methods such as 400 phone calls, timely online communication of enterprises and micro enterprises, and localized offline to meet the different needs of customers and make communication more convenient and efficient.
Fault handling and emergency response
